TERMS AND CONDITIONS OF PURCHASE – general –

GENERAL CONDITIONS OF SALE


The products purchased on constanciabags.com are sold directly by Future e.commerce Via Pietro Borsieri, 3 – San Miniato (PI), a company incorporated under Italian law, with registered office in Via Pietro Borsieri, 3 – San Miniato (PI) – 56028 – San Miniato (PI), registered with the Florence Chamber of Commerce, VAT number 021693105017. The offer and sale of products on the constanciabags.com site are governed by these General Conditions of Sale. The General Conditions of Sale can be periodically updated; those published on Matteocioni.com accepted at the time of check out are considered effective and binding. Please read the terms and conditions of sale carefully before purchasing.

Purchase methods


For each product chosen, a descriptive card is displayed, with the image and the essential characteristics, by way of example: the color, the size, the unit price.
The images and colors of the products offered for sale on constanciabags.com may not correspond to the actual ones due to the Internet browser and / or monitor used constanciabags.com is not responsible for any inaccuracies due to a particular configuration of the computer or one of its malfunction.

Product availability


The products offered for sale and the relative price are those indicated on constanciabags.com.

If, at the time of the order, the products are not available, the corresponding size is not displayed or loaded.
If, due to simultaneous purchase by several customers, the ordered product is no longer available, an order cancellation email is sent.
constanciabags.com can change the products offered for sale on constanciabags.com and the relative price at any time and without notice.

Product price


The price of each item is indicated in Euros.
The cost of shipping is indicated before payment.

ORDER


The execution of the purchase order implies knowledge of these general conditions of sale and their unconditional acceptance.
Orders can be placed upon registration and / or creation of a personal account (“register for free”) of the Customer. Please remember to carefully read the Privacy Policy and the Terms and Conditions of Sale.
Orders are filled in following the steps and instructions specified on the site.
The purchase of the products offered for sale on constanciabags.com can be made by consumers / customers who have reached the age of majority and who act exclusively on their behalf.
The sale and / or distribution of products purchased on constanciabags.com is prohibited.
constanciabags.com reserves the right to evaluate the acceptance of orders received.
constanciabags.com will communicate to the customer via e-mail any impossibility to accept the orders received.

Order confirmation


The customer receives at the time of the conclusion of the purchase the written confirmation of the ordered product, the amount to be paid, with details of the product price and shipping costs.

Terms of payment


constanciabags.com accepts the following payment methods:
Bank transfer
Credit cards (including prepaid cards, postepay)
Cash on delivery (only for Italy)
constanciabags.com accepts payments made with the following credit and debit cards: PayPal, Visa, MasterCard, American Express, Maestro, Poste Pay.

SHIPPING METHODS


The information on the shipping methods are indicated at the time of purchase, are charged to the customer and are charged to the credit and debit card at the time of purchase.

Shipping cost


All purchases are delivered via the GLS or DHL or SDA courier. We do not ship to post office boxes.
The shipment has that is indicated at the time of the order confirmation, except for promotions, when applicable, indicated on the site that provide for free delivery.

Delivery areas

The delivery of the products is made to the address requested by the Customer (we do not ship to PO boxes).

GENERAL CONDITIONS OF PURCHASE


Buying on constanciabags.com is a simple and safe operation. The Customer must view the collections, choose the product and order its shipment. The online store offers leather clothing and accessories made with care and handcrafted by its own brand. Thanks to the exclusive service and the unmistakable style of constanciabags.com, shopping will turn into a unique moment. To browse through the proposals, just select a CATEGORY and discover the selection of products signed by the Brand that constanciabags.com offers its customers. Each product is accompanied by a descriptive card which contains information on the model, price, composition, sizes and colors.

With ADD TO CART, the desired item is placed in a virtual shopping bag that allows you to continue browsing the other pages of the site, waiting for confirmation of the order. At any time it is possible to add new purchases or, with the DELETE ARTICLE function, to exclude those already selected. By clicking on the CART link, the prices of the individual items purchased and the total amount of the order, still partial and not confirmed, are shown. Thanks to the WISHLIST functionality it is possible to compose, during shopping, a list of favorite items that will be stored in a reserved space, with the possibility of reviewing them whenever you want. Once the choice has been made, it will be sufficient to insert the selection made directly in the cart. With SEND ORDER online shopping comes to an end. If you are already a customer of constanciabags.com just enter your email and password, and the system will automatically recognize the user. If, on the other hand, it is the first visit to the online store constanciabags.com, the system will offer you to register on the site (by clicking on the REGISTRATION link), in order to enter the data useful for purchase and shipping. Once registration is complete, the system will store the information and the Customer will be automatically recognized during subsequent visits. The products purchased on constanciabags.com are sold directly by Giusy Balzano’s FUTURA E.COMMERCE. You can request any information from constanciabags.com through our assistance services. Remember that you can always contact constanciabags.com by email. For any other legal information, consult the sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.

Our commercial policy


constanciabags.com offers for sale, on constanciabags.com, the products and carries out its e-commerce activity exclusively towards its end users who are “consumers”.

When we speak of “consumer” we refer to any natural person or company, or merchant who acts on constanciabags.com for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a “consumer”, you will still be able to conclude your purchase transaction, indicating the company details by e-mail.

In consideration of its commercial policy, constanciabags.com reserves the right not to process orders from subjects other than the “consumer” or in any case to orders that do not comply with its commercial policy.

These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on constanciabags.com among the users onstanciabags.com.

The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than constanciabags.com that are present on constanciabags.com through links, banners or other hypertext links.

constanciabags.com reserves the right to cancel and / or cancel any order and for any reason (unavailability, inventory error, defective items). Obviously, the cancellation is followed by the relative reimbursement of the entire amount spent; refund which will be made in the same way as the payment of the order was made.

Guarantees and indication of product prices


On constanciabags.com only luxury and top quality products under the brand name are offered for sale. These products are produced directly in their own company (Future e.commerce) carefully selected for their rigorous quality controls.

constanciabags.com is supplied, through the current collaboration, with companies producing leather for footwear, exclusively of the highest quality, scattered exclusively in the Italian territory; thanks to consolidated direct relationships (all authorized dealers). The goods offered for sale on the constanciabags.com site are obtained exclusively from the owner of the brand. constanciabags.com declares to be an authorized reseller to sell the products contained within the site. All trademarks mentioned on the site are registered trademarks of their respective owners who hold the rights and ownership. The mere mention of such trademarks within the site does not suggest or imply that the respective owners have any affiliation or agreement with the site itself.

constanciabags.com does not sell used, irregular or inferior quality products to the corresponding standards offered on the market.

The essential characteristics of the products are presented on constanciabags.com within each product sheet. The images and colors of the products offered for sale on constanciabags.com may however not correspond to the real ones due to the Internet browser and monitor as well as the natural grain and therefore chromatic variations of the leather used.

Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form. The variation of the sale price up or down is our unquestionable choice and can also take place a few seconds after the closing of the order by you.

constanciabags.com, in case of exercising your right of withdrawal, has the right not to accept the return of products that do not have the relative tags or warranty seal, of products that have been altered in their essential and qualitative characteristics or that are been damaged.

Being a catalog comparable by law to mail order sales, constanciabags.com reserves the right to cancel orders and / or purchase procedures in the event of an error in the publication of prices or items for sale. In this case, the customer will obviously be reimbursed for any expenses incurred.

SHIPMENTS


Shipments to Italy are made within 21 working days from the date of the order, being an artisanal production and developed according to the customer’s specific customization requests; at the time of shipment of the goods, constanciabags.com will send mail confirming the shipment and track of the courier for the tracking of the goods. Shipments to Europe and the rest of the world are made within 21 working days from the date of the order. constanciabags.com carries out shipments in Italy and all over the world only through the express courier service “GLS” and “DHL” and “SDA”. All goods shipped by constanciabags.com are carefully packed. Together with the goods sent, constanciabags.com will insert the invoice in the package (or where requested by e-mail) indicating in detail the prices of the items purchased.

PROCESSING ORDERS


All orders duly completed and paid will be processed within 21 working days: all shipments depart from constanciabags.com, only on working days, from Monday to Friday, from 9.00 to 17.30. Orders placed on Saturday and Sunday will be handled on the following Monday.

FOLLOW YOUR SHIPMENT ONLINE


constanciabags.com offers its customers a traceable shipping service at any time, thanks to the service made available by “GLS” and “DHL” and “SDA”. The Customer will receive an e-mail confirming the shipment of the goods with the code (tracking number) provided by “GLS” and “DHL” and “SDA” which will allow him to check the progress of his shipment at any time . Alternatively, you can always check the delivery status in real time in the “My Account” section of the site.

DELIVERY TIME


Delivery times are conditioned by the destination areas of the products. ITALY (DDP): shipping is approximately expected within 15/20 days from the order, depending on the availability of our suppliers, with delivery within the following three working days. EU European countries (DDP): delivery is tentatively expected within three / five working days from shipment. Non-EU European Countries (DDU): delivery is estimated within 5-7 working days from shipment. Rest of the World: delivery is estimated up to 7-10 days from shipment with Express Service.

TERMS OF DELIVERY


Once the goods have been delivered, it is up to the Customer to carefully inspect the package before signing the delivery document. If the package is tampered with or not intact, the Customer can sign the delivery document with reserve or refuse the delivery. Any anomalies must be promptly reported to the area “GLS” and “DHL” and “SDA” and to constanciabags.com, by sending an e-mail to our customer service. If the Customer refuses the delivery of the goods, any shipping costs necessary for the return of the package to constanciabags.com will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to constanciabags.com at the expense of the Customer. In this case it will be the responsibility of constanciabags.com to deduct this amount from any refund due to the Customer.

TERMS OF PAYMENT


constanciabags.com offers its customers different types of payment:

Credit card

Paypal

Cash on delivery (Italy only)

Bank transfer

No other forms of payment are accepted.

The financial information of the Customer who purchases on the constanciabags.com website (credit card number, credit card expiration date and other personal data) will be processed exclusively by the bank, and never in possession or knowledge of constanciabags.com.

PAYMENT WITH CREDIT CARDS


On the constanciabags.com website, Visa, Mastercard, American Express and Diners credit cards are accepted in the most secure way to date, with the additional guarantee of the Mastercard Securecode and Verifyed by VISA services.

NB: In case of exchange or return, the cost of shipping will not be refunded but only the value of the goods purchased.

PAYMENT WITH PAYPAL


The customer can pay for their purchase through their verified Paypal account, according to the methods established by PayPal and to the knowledge of each account holder.

NB: In case of exchange or return, the cost of shipping will not be refunded but only the value of the goods purchased.

CASH ON DELIVERY


The customer can choose to pay cash on delivery, or in cash to the courier upon delivery of the package.

Cash on delivery has a supplement of € 5.00

NB: In case of exchange or return, neither the cost of shipping nor the cost of cash on delivery will be refunded but only the value of the goods purchased.

BANK TRANSFER


The customer can choose to pay by bank transfer in advance, to the bank details indicated by constanciabags.com.

constanciabags.com reserves the right to prepare the shipment, only upon receipt of the bank transfer.

NB: In the event of an exchange or return, neither the cost of shipping nor the cost of cash on delivery will be refunded but only the value of the goods purchased.

SHIPPING PRODUCTS AND COSTS


For Italy, the minimum shipping cost is €. 5,80

For shipping to Europe, the minimum shipping cost is € 16.50

Shipping to non-EU countries, the minimum shipping cost is € .23.50

constanciabags.com carries out shipments in Italy and all over the world only through the express courier service “GLS and DHL”. and “SDA” All goods shipped by constanciabags.com are carefully packed. Together with the shipped goods, constanciabags.com will insert DDT or invoice in the package indicating in detail the prices and discounts applied, even in the case of sales.

PROCESSING ORDERS


All orders duly completed and paid will be processed within 20 working days: all shipments depart from constanciabags.com, (Italy), only on working days, from Monday to Friday, from 9.00 to 16.00. Orders placed on Saturday and Sunday will be handled by the following Monday.

FOLLOW YOUR SHIPMENT ONLINE


constanciabags.com offers its customers a traceable shipping service at any time, thanks to the service made available by “GLS, DHL, SDA”. The Customer will receive an e-mail confirming the shipment of the goods with the code (tracking number) provided by GLS and UPS which will allow him to check the progress of his shipment at any time.

WORLDWIDE SHIPPING


For all European countries the prices include VAT.

For all countries outside Europe, prices include VAT.

DELIVERY TIME


Delivery times are conditioned by the destination areas of the products. ITALY (DDP): delivery is tentatively scheduled within 72 hours of shipment. EU European countries (DDP): delivery is estimated within 5 working days from shipment. Non-EU European Countries (DDU): delivery is estimated within 7 working days from shipment. Rest of the World: delivery is approximately scheduled up to 10/12 days from shipment with Express Service.

TERMS OF DELIVERY


Once the goods have been delivered, it is up to the Customer to carefully inspect the package before signing the delivery document. If the package is tampered with or not intact, the Customer can sign the delivery document with reserve or refuse the delivery. Any anomalies must be promptly reported to the local GLS or UPS Office and to constanciabags.com, by sending an e-mail to our customer service. If the Customer refuses the delivery of the goods, any shipping costs necessary for the return of the package to constanciabags.com will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to constanciabags.com at the expense of the Customer. In this case it will be the responsibility of constanciabags.com to deduct this amount from any refund due to the Customer.

RETURNS AND REFUNDS


constanciabags.com intends to guarantee the complete satisfaction of its Customers, offering them the possibility to return one or more items and to receive a refund equal to the price of the returned items. The return must necessarily take place at the expense and under the responsibility of the Customer within 7 days of delivery and only on condition that the returned products are intact and never used.

CONDITIONS OF RETURN


To send one or more returns to constanciabags.com, the Customer is required to comply with specific conditions:
A) – All items for sale on the shop.rual.it website are delivered to the Customer with an authenticity tag attached to the product by means of a disposable security seal with the shop.rual.it logo. The product must eventually be worn without removing the tag and without tampering with the warranty seal. The return will be accepted only with the security seal perfectly intact, which can be a plastic seal with relative thread. Under no circumstances will returns with the security seal cut, broken, detached, removed or tampered with be accepted.
B) – The products to be returned must not have been worn, washed or treated in any way.

  1. C) – The products must necessarily be returned in the same conditions in which they were shipped to the Customer and must be packaged and packaged appropriately.
  2. D) – All other product labels must necessarily be intact and in no case removed from the article.
  3. E) – The goods to be returned must be physically and solely delivered to the Express Courier GLS or UPS no later than 7 days from the date of delivery.
  4. F) – The Customer who wishes to make a change of model, color or article, must submit the return procedure and place a new order on the shop.rual.it website.
    G) – In the event of failure to comply with one of the above conditions, shop.rual.it reserves the right not to accept the returned goods and to return them to the Customer at the latter’s expense.

THE RETURN PROCEDURE

  1. A) – To request the return authorization, the Customer must send a request to info@constanciabags.com within 7 days of receiving the goods. The codes of the items to be returned must be specified in the e-mail. Once the return request has been received, the shop.rual.it customer service will send the Customer a written confirmation with the specifications to follow.
    B – The shipping price will be charged to the customer.
    Send the package to constanciabags.com Via Pietro Borsieri, 3 – San Miniato (PI) – Italy. Shipping is at the Customer’s own risk: constanciabags.com is not responsible for any loss or damage due to inadequate packaging or delay in delivery. The items must be returned in the same packaging with which they were received or with the same method and type of the same. Inside the package, the Customer will find a label to be placed as a seal to close the outer packaging, as a guarantee for the Customer and shop.rual.it against any tampering with the return.
    All returned goods will be inspected by the constanciabags.com staff who will verify compliance with the conditions and parameters listed in the return procedure. constanciabags.com reserves the right to assess any additional charges that may be necessary to guarantee the re-sale of the returned items. These amounts will be established at the end of the evaluation of the conditions of the returns and communicated to the Customer.

REFUND


If the return procedure has been carried out correctly, in compliance with all conditions, the Customer will receive an email confirming acceptance of the return. The refund due will be made by credit card (if the order was paid by credit card) Paypal credit (if the order was paid with Paypal) or bank transfer.